Data Privacy Information

The following data privacy information will give you an overview of how we record and process your data. Please consult our privacy policy for complete information.

The EU General Data Protection Regulation (GDPR), which came into effect on 25 May 2018, obliges us to inform you comprehensively about the processing of your personal data. Amongst other things, we inform you in detail about your rights as an "affected person", whose personal data we process. The scope of our privacy policy is therefore significantly greater than before.

For details of our privacy policy, click here. For information about your legal rights, click here.

What data do we save?

  1. When you access our website
    The IP address is recorded in the log file of the load balancer. This method ensures smooth operations and protection against attacks. The log files are deleted after seven days.
  1. When you enter data on our website
    We retain your first name, surname and your e-mail address from the contact form.
  1. We do not record any other data.

 

How do we record your data?

The data we record every time the website is accessed is automatically recorded; we only record other data entered by you.

 

What do we use your data for?

  • Your data will only be used to provide, optimise and ensure the security of our online services.
  • With your authorisation, we use your data to accept communications from you and to process your order.

 

We do not use your data

  • for profiling
  • for advertising
  • when you order publications and pictures – we will pass on your address to the service provider responsible for dispatching orders. We will use your data to pursue our own legal interests, in particular when data are linked to an attack on our IT structures.

 

What are your rights?

  • Information Desk
  • Erasure
  • Rectification
  • Objections

 

Data Privacy Officer

ASTRON Immobilien-Kontor GmbH
Rothenbaumchaussee 11 (Curio-Haus)
20148 Hamburg-Rotherbaum
Phone: 040 / 41 17 05 0
Email: info@astron-immobilien.com

For statistical purposes we use "Matomo" (formerly "Piwik") on this website.Matomo is an open source web analysis tool. Matomo does not transfer any data to servers outside the control of the Federal Press Office (see our privacy policy).

Matomo uses so-called "cookies". Cookies are text files that are saved on your computer and enable us to analyse how our website is used. The information provided by the cookie is transferred to our server and saved there, to enable us to analyse user behaviour. Your IP address will be immediately anonymised; users are thus anonymous. The information generated by the cookie regarding how you use the website will not be passed on to third parties.

We regard this analysis as an integral part of our online service. Its aim is to consistently improve the website and align it more closely with user needs.

You can adjust your browser settings to disable cookies. This might, however, mean that you are not able to use all of the website’s functions.

Privacy policy

A. Name and Address of the Controller

The controller in terms of the GDPR and the Federal Data Protection Act (BDSG) is

ASTRON Immobilien-Kontor GmbH
Rothenbaumchaussee 11 (Curio-Haus)
20148 Hamburg-Rotherbaum
Phone: 040 / 41 17 05 0
Email: info@astron-immobilien.com

 

B. General Information on Data Processing

I. Scope of Processing Personal Data

We process personal data of our users only to the extent necessary for the presentation and optimisation of a functional website as well as our content and services.

The processing of personal data of our users regularly only takes place with their consent. An exception applies in those cases where data processing is permitted by law.

II. Legal Basis for Processing Personal Data

The legal basis for processing personal data is Article 6 (1) point (e) of the EU General Data Protection Regulation (GDPR) in conjunction with Section 3 of the BDSG. Where we obtain consent to process personal data, the legal basis is provided by Article 6 (1) point (a) of the GDPR.

The legal basis for processing personal data which is required for the performance of a contract to which you are a party is Article 6 (1) point (b) of the GDPR. This also applies to pre-contractual measures.

III. Data Erasure and Storage Duration

Your personal data will be erased or blocked, as soon as the purpose for which it was stored no longer applies.

C. Presentation of the Website and Creation of Log Files

I. Description and Scope of Data Processing

Every time our website is accessed, our system automatically records information from the computer system which accesses it, logging the following data:

  • information about the browser type and version used
  • the user’s operating system
  • the IP address of the user
  • the date and time of access
  • websites from which the user’s system reached our website, stored as the referrer.

II. Legal Basis for Data Processing

The legal basis for the temporary storage of data and log files is Article 6 (1) point (e) of the GDPR in conjunction with Section 3 of the new BDSG.

III. Purpose of Data Processing

The temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. This requires the user’s IP address to be saved for the duration of the session.

The IP address is recorded in the log file of the load balancer for 14 days. This ensures smooth operations and protection against attacks (e.g. DDoS).

IV. Duration of Storage

The log files are stored centrally and deleted after 14 days.

V. Right to Object and Deletion

The collection of data to present the website and storage of the data in log files is absolutely necessary for the operation of the internet presence. There is therefore no right to objection for the user.

 

D. Use of Cookies

I. Description and Scope of Data Processing

1. General

Our Website uses cookies. Cookies are text data, which are stored in the internet browser or stored by the internet browser on the user’s computer system. Whenever a user calls up a web page, a cookie may be saved onto the user’s operating system. This cookie contains a characteristic series of signs, which makes it possible to identify the browser unambiguously when the Website is called up again.

We use cookies to make our Website more user-friendly. Certain elements of our Website require that we be able to identify the browser used even after it has changed pages. The following data is stored and transmitted in the cookies in this connection:

  • Marked objects (watch list)
  • Sortation of your real estate search (listing date, price)

Our Website also uses cookies which make it possible to analyse the user’s surfing behaviour. In this way, the following data may be transmitted:

  • Search terms entered
  • Frequency with which pages are visited
  • Use of certain Website functions
  • Frequency with which pages are visited (in particular drop rates, length of visit)
  • Storage of selected events (e.g., contact requests, registration for our Newsletter)
  • Source page from which you accessed our Website and external links you followed
  • Search terms on our Website

The user data collected in this way are pseudonymized by technical processes. As a result, it is no longer possible to relate the data to the user who visited our Website. This data is not stored together with other personal data of the user.

Whenever a user visits our Website, a banner informs them about our use of cookies for analytical purposes and refers them to this Data Privacy Policy. In connection herewith, we also explain how the user can block the storage of cookies in their browser settings.

2. Borlabs Cookie

Our website uses the cookie consent technology by Borlabs Cookie to obtain the user’s consent to the storage of certain cookies in their browser and to document them in compliance with data protection regulations . The provider of this technology is Borlabs - Benjamin A. Bornschein, Georg-Wilhelm-Str. 17, 21107 Hamburg (hereinafter Borlabs).

On entering our website, a Borlabs cookie is saved in your browser, in which the consent you have given or the revocation of this consent is saved. This data is not passed on to the Borlabs Cookie provider.

The recorded data is stored until you request us to delete it, or until the you delete the Borlabs cookie yourself, or the purpose for data storage no longer applies. Mandatory statutory retention periods remain unaffected. Details on data processing by Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/

Borlabs cookie consent technology is used to obtain the legally required consent for the use of cookies. The legal basis for this is Article 6, Paragraph 1, Sentence 1, Letter c GDPR.

II. Legal Basis for Data Processing

The legal basis for our processing of personal data using cookies is Art. 6 Para. 1 lit. f GDPR.

III. Purpose of Data Processing

The purpose for using technically required cookies is to simplify the use of Websites for the user and shorten URLs. Certain functions of our Website cannot be offered without the use of cookies. For these functions, it is necessary that the browser be recognized even after it has switched pages within the Website and during the same session.

We need cookies for the following applications:

  • Marking sortation parameters in the list of real estate search results (such as sortation according to listing date or price)
  • Marking selected properties for your watch list

The user data collected by technically required cookies is not used to create user profiles.

We use analysis cookies for the purpose of improving the quality of our Website and enhancing its content. Through the analysis of cookies, we learn how our Website is being used so that we can constantly optimize our offerings.

These purposes also constitute our legitimate interest in the processing of user data pursuant to Art. 6 Para. 1 lit. f GDPR.

IV. Duration of Storage, Objection and Deletion

Cookies are stored on the user’s computer and are transmitted from there to our Website. Thus, you as user have full control over the use of cookies. By changing the settings on your internet browser, you can deactivate or restrict the use of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are deactivated for our Website, it is possible that some of the functions of our Website can no longer be used in full.

The cookies are stored in part only until the end of the session (so-called session cookies) and in part long-term, but never for longer than 26 months after your last visit to our Website.

E. Web Analytics by Matomo

I. Scope of Processing Personal Data

On our website we use the open source software tool Matomo (formerly PIWIK) to analyse the surfing behaviour of our users. This is an open source web analysis tool. Matomo does not transfer any data to servers outside of our control. Matomo does not record any session data without your consent.

Matomo uses cookies. These text files are saved on your computer and enable the analysis of how the website is used. The information on usage collected by the cookie is transferred to the server and saved there so that we can analyse user behaviour. For us, your IP address is an anonymous code. This means we have no technical means of identifying you as a registered user. You will remain anonymous as a user.

We regard this analysis as an integral part of our online service. Its aim is to consistently improve the website and align it more closely with user needs.

If you consent to web analytics by Matomo, the following data is stored when individual pages of our website are accessed:

  • 2 Bytes of the IP address of the user’s accessing system
  • the website accessed
  • the website from which the user reached the website accessed here (referrer)
  • the other web pages visited from the main website accessed
  • the time spent looking at the website
  • the frequency with which the website is accessed.

The analysis software runs exclusively on the servers of our website. Storage of the user’s personal data only takes place there. The data is not passed on to third parties.

You can decide here whether or not to allow a web analysis cookie to be stored in your browser to enable the Federal Press Office to gather and analyse statistical data. If you decide against this, click on the link below to store the Matomo deactivation cookie in your browser. You can decide here whether or not to allow a web analysis cookie to be stored in your browser to enable the website operator to gather and analyse statistical data. If you decide against this, remove the tick from the box below to store the Matomo deactivation cookie in your browser. Currently your visit to this website is being recorded by Matomo web analysis. If you do not wish your visit to be recorded in future, click here.

II. Legal Basis for Processing Personal Data

The legal basis for processing personal data of users is Article 6 (1) point (a) of the GDPR.

III. Purpose of Data Processing

The processing of personal data of users enables us to analyse the surfing behaviour of our users. By evaluating the collected data, we are able to generate information about the use of the individual components of our website. This helps us to continually improve our website and its user-friendliness. By anonymising the IP address, the interests of the users regarding protection of personal data are sufficiently taken into account.

IV. Duration of Storage

The data is deleted as soon as it is no longer needed for our record-keeping purposes. The generated statistics and underlying data are not deleted.

V. Right to Object and Deletion

Cookies are stored on the user's computer and transmitted to our site from there. Therefore, you as a user also have full control over the use of cookies. By changing the settings in your Internet browser, you can disable or restrict the transfer of cookies. Previously stored cookies can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, you might not be able to fully use all of the website’s functions.

Please see the following link for more information about the privacy settings of the Matomo software: https://matomo.org/docs/privacy/.

You are hereby reminded of your rights to correction, erasure and objection in terms of Articles 16, 17 and 21 GDPR; see Chapter XI for more details.

F. Contact Form, E-Mail Contact and Postal Contact

I. Description and Scope of Data Processing

There is a contact form on our website for the purpose of contacting us online. By making use of either opportunity, you consent to the data entered in the input form being sent to us and stored. This data is:

  • Subject
  • your message
  • title, first name and surname, e-mail address, street and house number, postal code, city.

At the time of sending the message, the following additional data is stored:

  • the IP address of the user
  • the date and time of registration.

During the send process, your consent is obtained for processing the data for this purpose, and you are referred to this privacy policy statement.

Alternatively, you can contact us via the e-mail address provided, or by post. In this case, the user's personal data transmitted together with the e-mail or letter is stored.

In this regard, there is no disclosure of data to third parties. The data is used solely for processing the conversation.

II. Legal Basis for Data Processing

The legal basis for processing data in the course of sending an e-mail is Article 6 (1) point (e) of the GDPR. If the aim of the e-mail contact is the conclusion of a contractual relationship, then Article 6 (1) point (b) of the GDPR also applies to the data processing.

III. Purpose of Data Processing

The processing of personal data from the input form is used solely to enable us to handle the contact request. Other personal data processed during the send process is intended to prevent misuse of the contact form, and to ensure the security of our information technology systems.

IV. Duration of Storage

The data is deleted as soon as the purpose for which it was stored no longer applies. There is a retention period of up to three years for personal data entered into the contact form, and data sent by e-mail or post.

Other personal data collected as part of the send process is deleted after a maximum period of seven days.

V. Right to Object and Deletion

The user has the right to withdraw their consent to the processing of personal data at any time. If the user contacts us by e-mail, among other options, they can object to the storage of their personal data at any time. In such cases, the conversation cannot be continued.

In this event, all personal data that has been stored in the course of the contact will be deleted.

G. Information on Your Rights

If your personal data is processed, you are a data subject under the provisions of the GDPR and have the following rights that you can demand from your controller:

I. Right of Access by the Data Subject – Art. 15 GDPR

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning him or her is being processed.

Where this is the case the data subject is entitled to obtain the following information from the controller:

  • the purposes of the processing of personal data;
  • the categories of personal data concerned;
  • the recipients or categories of recipient to whom the personal data has been or will be disclosed;
  • the envisaged period for which the personal data will be stored, or, if no specific information can be given, the criteria used to determine that period;
  • the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
  • the right to lodge a complaint with a supervisory authority;
  • where the personal data is not collected from the data subject, any available information as to their source;
  • the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

The data subject is entitled to information on whether pertinent personal data is transferred to a third country or international organisation. Where this is the case, the data subject shall have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR relating to the transfer. Please also see the Right to data portability, pursuant to Article 20 GDPR.

II. Right to Rectification – Art. 16 GDPR

The data subject shall have the right to obtain from the controller the rectification and/or completion of incorrect or incomplete personal data concerning him or her. The controller shall make the corrections without undue delay.

III. Right to Restriction of Processing – Art. 18 GDPR

The data subject shall have the right to obtain from the controller restriction of processing where one of the following applies:

  • the accuracy of the personal data is contested by the data subject, for a period enabling the controller to verify the accuracy of the personal data;
  • the processing is unlawful and the data subject opposes the erasure of the personal data and requests the restriction of their use instead;
  • the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims;
  • the data subject has objected to processing pursuant to Article 21 (1) GDPR pending the verification whether the legitimate grounds of the controller override those of the data subject.

Where processing has been restricted, such personal data shall, with the exception of storage, only be processed with the data subject’s consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

A data subject who has obtained restriction of processing on the basis of the above preconditions shall be informed by the controller before the restriction of processing is lifted.

IV. Right to Erasure – Art. 17 GDPR

1. Right to Be Forgotten

The data subject shall have the right to obtain from the controller the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

  • the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • the data subject withdraws the consent on which the processing is based according to point (a) of Article 6 (1), or point (a) of Article 9 (2) GDPR, and where there is no other legal ground for the processing;
  • the data subject objects to the processing pursuant to Article 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21 (2) GDPR;
  • the personal data has been unlawfully processed;
  • the personal data has to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
  • the personal data has been collected in relation to the offer of information society services referred to in Article 8 (1) GDPR.

2. Information to Third Parties

Where the controller has made the personal data public and is obliged pursuant to Article 17 (1) GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers processing the personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

3. Exceptions

The right to be forgotten shall not apply to the extent that processing is necessary:

  • for exercising the right of freedom of expression and information;
  • for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
  • for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9 (2) as well as Article 9 (3) GDPR;
  • for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89 (1) GDPR in so far as the right referred to in paragraph a) is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
  • for the establishment, exercise or defence of legal claims.

V. Notification Obligation – Art. 19 GDPR

Should the data subject have made use of the right to rectification or erasure of data or restriction of processing vis à vis the controller, the latter is obliged to communicate any rectification or erasure of personal data or restriction of processing to each recipient to whom the personal data has been disclosed, unless this proves impossible or involves disproportionate effort.

The data subject is entitled to be informed by the controller about those recipients.

The right to data portability does not apply to processing personal data which is required for performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

VI. Right to Data Portability – Art. 20 GDPR

The data subject shall have the right to receive the personal data concerning them, which they have provided to a controller, in a structured, commonly used and machine-readable format and have the right to have the data transmitted to another controller, where:

  • the processing is based on consent pursuant to point (a) of Article 6 (1) or point (a) of Article 9 (2) GDPR or on a contract pursuant to point (b) of Article 6 (1) GDPR; and
  • the processing is carried out by automated means.

In exercising their right to data portability pursuant to paragraph 1, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible.

VII. Right to Object – Art. 21 GDPR

The data subject shall have the right to object, on grounds relating to their particular situation, at any time to processing of personal data concerning them which is based on point (e) of Article 6 (1).

The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

VIII. Right to Withdraw Consent – Art. 7 (3) GDPR

The data subject shall have the right to withdraw their consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

IX. Right to Lodge a Complaint with a Supervisory Authority – Art. 77 GDPR

Without prejudice to any other administrative or judicial remedy, every data subject shall have the right to lodge a complaint with a supervisory authority, if the data subject considers that the processing of personal data relating to them infringes the provisions of GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR.

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