ASTRON Immobilien-Kontor GmbH
Rothenbaumchaussee 11 (Curio-Haus)
Phone: 040 / 41 17 05 0
Fax: 040 / 41 17 05 50
Willi Kraft, Vanessa Kraft
Register Court: Hamburg
Register No.: HRB 47 873
Tax ID no. according to German law § 27a:
Professional Supervisory Authority: Freie and Hansestadt Hamburg, District Office of Hamburg-Mitte, Specialist Section for Consumer Protection, Commerce and the Environment »Bezirksamt Hamburg-Mitte, Fachamt Verbraucherschutz, Gewerbe und Umwelt«, Klosterwall 2 (Block A), D - 20095 Hamburg
The German Association for Real Estate (IVD e.V.) established an arbitration body in cooperation with the German Consumer Association for Private House Builders (VPB e.V.). This arbitration body shall especially settle disputes between consumers and members of the IVD e.V. through out-of-court arbitration processes.
ASTRON Immobilien-Kontor GmbH is a member of the IVD e.V. and is obliged to submit a written statement against the arbitration body on the basis of the Articles of Association of the IVD e.V., if this arbitration body initiates an arbitration process. ASTRON Immobilien-Kontor GmbH does not take part in arbitration processes at other arbitration bodies, in general.
The address of the IVD e.V.'s arbitration body is: Ombudsmann Immobilien IVD/VPB – Grunderwerb und -verwaltung, Littenstraße 10, 10179 Berlin. Further information on the arbitration body (e.g. further communication data and the rules of procedure) is available under http://www.ombudsmann-immobilien.net.
The European Commission established a platform for online dispute resolution (ODR platform) of disputes arising between traders and consumers. The respective link is available under: http://ec.europa.eu/consumers/odr
In urgent cases you can call us after our business hours, on the weekend, and public holidays via:
In the unlikely event of not reaching anyone please call the following firms directly.